Javier Diaz
Backend Developer specialized in Software Development for Website, Desktop, and Android applications. Interested in Cloud Services, Microservices, and Data Science-related concepts/projects.
Work Experience
Huawei Latinamerica
2023 - Present
Core Network Engineer
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Replaced 40% legacy 2G/3G/4G systems and integrating 5G cloud services across all Central America
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Hands-on experience with microservices, virtual machines, virtualization and software integration
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Provided mentorship, technical guidance, best practices, customer relations and documentation to interns
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Supported large-scale infrastructure projects, migrating legacy systems to cloud services.
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Conducted risk assessments for infrastructure and cloud service integrations
2020 - 2023
Customer Service Representative
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Enhanced team-wide customer service quality, increasing 30% in Customer Satisfaction Survey scores.
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Provided support as a Subject Matter Expert for new hires on customer resolution and de-escalation issues.
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Strong time management during high-volume call periods.
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Data entry and case tracking for complaints, policy inquiries, product returns, and store-related support.
2018 - 2020
Customer Service Representative
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Improved Average Handle Time and overall Customer Satisfaction Surveys by 20%
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Case documentation for delivery issues, return, store/online policy inquiries, and purchase-related concerns.
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High customer satisfaction, effective and empathetic resolutions to a wide range of customer complaints
Education
Universidad Mariano Galvez de Guatemala
Masters in Computer Security
2024 - 2026
Bachelors in System Engineering
2019 - 2023
